✨ Ratna Jewellery is launching soon! We are currently accepting interest & pre-launch registrations.
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Frequently Asked Questions (FAQ)
Last updated: January 2026
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General
What is Ratna Jewellery?
Is Ratna Jewellery an online-only store?
When is Ratna Jewellery officially launching?
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Orders & Payments
Can I place an order right now?
What payment methods will be accepted?
Is Cash on Delivery (COD) available?
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Shipping & Delivery
Where do you ship?
How long does delivery take?
How can I track my order?
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Returns & Exchanges
Do you accept returns?
Can I exchange my jewellery?
Are customised jewellery items returnable?
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Product & Quality
Will the jewellery look exactly like the images?
Is your jewellery quality checked?
Is the jewellery hallmarked or certified?
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Account & Security
Do I need an account to place an order?
Is my personal information safe?
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Support
What if I receive a damaged or incorrect product?
Can I cancel my order?
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Updates & Offers
How can I stay updated about new collections and offers?
Will prices change after launch?
Where can I find your policies?
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