✨ Ratna Jewellery is launching soon! We are currently accepting interest & pre-launch registrations.
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Shipping Information

Last updated: January 2026

At Ratna Jewellery, we strive to ensure safe and timely delivery of your jewellery. This Shipping Information page explains our shipping process, timelines, and related details.

1. Pre-Launch Shipping Notice

During the pre-launch phase:

  • Orders and payments may not be enabled
  • No products are shipped
  • Shipping operations will begin after the official launch
  • Any delivery timelines mentioned during pre-launch are indicative and subject to change.

2. Shipping Locations

  • We currently ship across India
  • International shipping is not available at this time

3. Order Processing Time (Post-Launch)

Once checkout is enabled:

  • Orders are processed within 2–4 business days
  • Processing time excludes weekends and public holidays
  • Customised or made-to-order jewellery may require additional processing time

4. Delivery Time

Estimated delivery timelines:

  • Metro cities: 3–5 business days
  • Non-metro cities: 5–7 business days
  • Remote locations: 7–10 business days

Delivery timelines may vary due to courier operations, weather conditions, or unforeseen circumstances.

5. Shipping Charges

  • Shipping charges (if any) will be displayed at checkout
  • Free shipping may be offered during promotional periods
  • Shipping fees are non-refundable unless the return is due to an error from Ratna Jewellery

6. Order Tracking

  • Once your order is shipped, tracking details will be shared via SMS or email
  • Customers can track their order using the provided tracking link

7. Secure Packaging

  • All jewellery is packed securely to prevent damage during transit
  • Tamper-proof packaging is used to ensure product safety
  • Customers are advised to check the package before accepting delivery

8. Delivery Guidelines

  • Please ensure someone is available to receive the order at the delivery address
  • Orders cannot be redirected once shipped
  • In case of delivery failure due to incorrect address or unavailability, re-shipping charges may apply

9. Damaged or Missing Items

If you receive:

  • A damaged package
  • An incorrect product
  • Missing items

Please notify us within 48 hours of delivery with clear images and order details.

10. Delayed or Failed Delivery

Ratna Jewellery is not responsible for delays caused by:

  • Courier partners
  • Natural disasters
  • Government restrictions
  • Incorrect customer information

However, we will assist in resolving delivery issues to the best of our ability.