Returns & Exchanges

Last updated: January 2026

At Ratna Jewellery, every piece is carefully crafted and quality-checked before dispatch. Due to the nature and value of jewellery, we follow a strict but transparent returns and exchanges policy.

1. Pre-Launch Phase

During the pre-launch period:

• Orders and payments may not be enabled
• No deliveries are made
• Returns or exchanges are not applicable

2. Return Eligibility (Post-Launch)

A return request will be accepted only if:

• The product received is damaged, defective, or incorrect
• The issue is reported within 48 hours of delivery
• The jewellery is unused, unworn, and in original condition
• Original packaging, tags, invoice, and certificates (if any) are intact

📌 Important: Jewellery once worn or altered is not eligible for return.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Customised or personalised jewellery
• Made-to-order pieces
• Earrings or piercing jewellery (for hygiene reasons)
• Products damaged due to misuse, negligence, or wear & tear
• Items returned without original packaging or tags

4. Exchange Policy

• Exchanges are allowed only for damaged or incorrect items
• Exchange requests must be raised within 48 hours of delivery
• Exchanges are subject to product availability
• If the same product is unavailable, a refund may be offered as per policy
• Currently, size or design preference-based exchanges are not supported.

5. Return / Exchange Process

To initiate a return or exchange, please contact us with:

• Order ID
• Registered email or phone number
• Clear images/videos showing the issue
• Brief description of the problem

Our team will review your request and guide you through the next steps.

6. Inspection & Approval

• Returned items are inspected upon receipt
• If the return/exchange meets policy conditions, it will be approved
• If the item fails inspection, it will be shipped back to the customer

7. Refund in Case of Approved Return

• Approved returns may be refunded to the original payment method
• Refunds are processed within 7–10 working days after inspection
• Shipping charges are non-refundable unless the error is from our side

8. Reverse Pickup

• Reverse pickup may be arranged depending on location and courier availability
• If reverse pickup is not available, customers may be asked to self-ship the product
• Secure packaging is mandatory for all returns

9. Company Rights

Ratna Jewellery reserves the right to:

• Reject return or exchange requests that do not meet policy conditions
• Modify or update this policy at any time without prior notice